Leading global fast casual restaurant chain TGI Fridays is working with Oracle NetSuite to support its mission of bringing people together to socialize and celebrate the spirit of “Friday.” With NetSuite, TGI Fridays has been able to take advantage of an integrated business suite to consolidate financial processes, increase efficiency, enhance cash flow and improve decision-making across its global chain of restaurants.

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TGI Fridays started its operations in New York City in 1965. Being the world’s first casual bar and grill, it has since expanded its presence in over 50 countries by adding over 700 restaurants. As Fridays grew and its operations evolved to include corporate-owned restaurants, local and international franchisees, third-party delivery partnerships and virtual restaurants, its internal operations and financial processes became increasingly complex and costly to manage. To simplify processes and improve decision-making, Fridays chose NetSuite as its enterprise resource planning (ERP) system.

“The restaurant industry is highly competitive. That’s why we need real-time data on our business performance to respond to changing customer behaviors,” stated Jeff Moran, vice president of accounting, TGI Fridays. “With NetSuite, we have consolidated financial processes and embraced automation to improve the speed and accuracy of business insights as we grow – with product offerings and locations around the globe.”

With NetSuite, TGI Fridays has been able to gain real-time insights into its operations, enhance cash flow and improve decision-making by centralizing its financial processes on a single cloud business suite. To further optimize its financial processes, Fridays has taken advantage of NetSuite to automate and improve the efficiency of its accounting functions including accounts payable, accounts receivable and general ledger reporting. In addition, NetSuite has helped Fridays manage its global network of franchisees by providing support for local languages and currencies everywhere the company operates.

“For almost 60 years, Fridays has grown its business to create a fun and social dining experience for its customers,” stated David Rodman, Senior Vice President of Customer Success, Oracle NetSuite. “With NetSuite, Fridays is able to simplify and automate its financial processes to support the growing complexity of its business model and increasingly diverse revenue streams.”

In addition to NetSuite, TGI Fridays is also using Oracle CrowdTwist, a loyalty and engagement offering from Oracle Food and Beverage to power its new Fridays Rewards program for customers in the United States.


An editor by day & dreamer at night; passionately involved with both print and digital media; Pet lover; Solo traveller.

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