Siegwerk, one of the leading providers of printing inks and coatings for packaging applications and labels across the globe, has declared the diversification of its Process Management & Consulting teams in Southeast Asia (SEA) and India to further bolster its customer service portfolio in the Asian market. Hence, the company has hired new specialists in Vietnam, India, Indonesia as well as the Philippines to get even closer to its local customers as well as global patrons in the collective effort.

With its customer service solutions, the company’s product offering goes beyond ink – targeting to assist customers to untap process improvements and cost savings to take further sustainable company developments.

“Over the last years, we have seen an increasing demand for our service solutions in SEA and India especially in regard to ink room optimization and colour management,” describes Ralf Thümler, global head of process management and consulting at Siegwerk.

He further said – “By expanding our local expertise, we now become able to serve local customers even better and further strengthen our footprint in the growth markets across Asia.”

The teams remain in action in all pertinent focus areas along its customers’ value chain – from prepress stage to further processing – and across all printing applications. As a result, they also support colour and ink management, as well as the print set-up and finishing processes. There are three pillars of customer service solutions offered.

All related service solutions offered under the three pillars are in alignment with the mission of multiplying customer efficiency and productivity with enhanced and simplified processes. Consequently, the mutual exchange with customers’ experts is crucial for the company to successfully realise any kind of improvement project. As a team, they analyze and optimize the production process, determine potential savings and inspire and train staff in all workflow changes afterwards

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