Mettler Toledo, in its recent upgradation of service has raised the bar by inclusion of new Augmented Reality based inspection framework to detect the issues at customer end from remote areas with high precision and accuracy. This upgrade has bunch of bounties that will help the engineers to gain the accurate details of any kind of malfunctioning happening at the setup and best till date solutions can be provided to the same.This helps to maximise production line uptime, save costs and comply with COVID-19 social distancing requirements.

Mettler Toledo, has always been a firm that leads by an example in its service providing segment. This remote facility using AR will encourage the social norms fixed in this corona affected universe where faults will be assessed at its remotest parts and diagnostic resolutions can be passed through the same chain.

In addition, it can be used to support the delivery of Remote User training and equipment start-ups. AR works by enabling the users to interact with real-world objects by placing virtual spatial markers, highlighting aspects and adding text annotations to a live video stream of the product inspection equipment. Manufacturing staff do not need any prior knowledge or engineering expertise about the product inspection equipment as the Mettler-Toledo Service Team will demonstrate step-by-step what is needed to rectify the issue.

“No-one has ever considered remote support to be life-changing, but with our new Augmented Reality Customer Support offering, that is about to change,” said Fabian Kramer, Service Product Manager, Mettler-Toledo Product Inspection. “This is a really slick, intuitive and interactive tool that will set new standards in fast break-fix support times, putting our engineers right there, next to our customers, wherever they may be in the world. Most importantly, customers will benefit from significantly less downtime, helping them to operate at peak performance for longer. Plus, AR makes social distancing measures easier to maintain.”

Trouble shooting and service upgradation and its support are some of the key areas where all the forms generally hit to increase the machine uptime reaching the maximum efficiency of its production lines.



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