Responsibilities
- Support Customer Support team with all initiatives to improve GBS service offerings.
- Support relationship management with key stakeholders within BU supply chain.
- Process customer orders: EDI, Open text and manual, samples, LC, interco and export.
- Deal with customer queries – Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PL.
- Failure management – re process, cancel and comms to customers, transport and CC.
- Respond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams & Zoom chats).
- End of day reports to make sure all orders are clean• Book in deliveries through separate customer portals or phone customer Goods In or by emails then input into SAP.
- Order cleansing.
- Managing exceptions within our network – dealing with internal operational issues and advising our customers (Internal & external)• Training and on boarding of new associates
Qualifications
- Excellent spoken and written English language knowledge.
- University degree.
- Previous exposure to similar role is a plus.