Responsibilities and Accountabilities:
MANAGE THE KPA’s (Key Performance Areas) OF SUBORDINATES
- Performance of subordinates is achieved against their agreed KPA’s.
- Full implementation of training / development plan for all subordinates
- Coordinate with shop floor staff to achieve desired end quality.
- Set up the general requirements for QA specifications and standards for materials, processes as well as finished products.
- Support the Quality Chemists to ensure that products and processes comply with the relevant requirements of the quality management system.
- Responsible for planning, organizing and managing the overall activities of receiving / outgoing quality functions.
- Responsible to verify the shift schedules for all quality sub ordinates.
ACCEPT / HOLD / REJECTION
- Ensure that the finished product have been tested appropriately to meet the required finished product specification. Communicate any changes in quality with the QC and Production Executive.
- Ensure that raw materials used for production are as per specifications laid down by the organization.
- Pass requisition for the accepted finished goods.
Verify hold notes and verify the activity of downgrade the product in case of unsatisfactory finished product specification - Verify rejection notes for beyond satisfactory limits of finished product specification.
- Communicate with production manager, plant manager, store manager, in case of any rejection or hold made.
PROCESS MANAGEMENT
- Implements ongoing quality improvement processes working with interdepartmental teams.
- Maintains product consistency throughout product cycle, to include the design, define and build phases through quality checkpoints and testing.
- Develop and manage quality assurance metrics for performance improvement of all teams.
- Interface with Engineering and Operations to ensure transfer to Production of new products are in accordance with approved data.
- Work with production to solve customer/product issues as necessary.
- Responsible for controlling the overall cost of QA operations.
QUALITY MANAGEMENT
- Anticipates program release problems and takes corrective action, escalating as needed, to resolve and achieve commitments.
- Assures the viability, functionality and effectiveness of essential tools.
- Provides effective communication regarding issues, objectives, initiatives and performance to plan.
- Manages the planning and execution of product testing efforts, including all associated resources to meet committed delivery dates.
- Responsible and accountable of flagging the timing of interdepartmental deliverables and the quality of their output.
- Evaluate production samples for conformance to specifications.
- Takes part in the Quality Management System Audits.
- Conducts Supplier audits from time to time.
- Conducts CCP verification on weekly basis.
- Coordinate with production, maintenance & store department regarding cleaning issues & food safety issues.
- Manage external lab testing requirements.
- Review the current policies and improvise plans to improve upon the existing quality standards.
DOCUMENT CONTROL MANAGEMENT
- Coordinate all activities related to the Document Control procedure, including technical documents, drawings, and commercial correspondence.
- Input document data into the standard registers ensuring that the information is accurate and up to date.
- Generate the various document control reports as required.
- Makes sure that controlled copies of latest approved documents and drawings are given to the appropriate staff, subcontractors and suppliers as applicable.
- Create and maintain company quality documentation, such as quality manuals, quality procedures, etc.
TRAINING & DEVELOPMENT
- Conduct frequent trainings for awareness of various quality & food safety systems
Schedule internal audits on regular intervals. - Make sure that training is given to all QA personnel of the department so that they can well perform the assigned tasks effectively; manage the budget of the QA department and its other administrative functions in order to make sure that the operation is effectively conducted, cost saving and well integrated.
AUDIT’S
- Conduct audits, including closing out audit findings, creating audits finding reports and determine proper corrective and preventive actions.
- Managing external resources in the execution of audits.
- Compiling and issuing report and support interpretation of its contents; follow-up and monitor closure of actions.
- Manage suppliers’ performance and conduct audits.
SAFETY
- Supervise all regulations on safety, take on all required safety equipment, give encouragement to staff on practicing safe working regulations, handle with apparent difficulties at once for inform them to observers.
OTHER DUTIES
- Maintain continual improvement activities to enhance the quality system, such as 5S, Kaizen lean methods, etc.
- Calibrate instruments in-house.
- Add new procedures, work instruction, formats in QA procedures.
- Develop training to build quality awareness.