The department, Service Product Management & Support, aims to provide a strong service product sales and sales support function with the ability to support the growth of the country cluster service business.
Your responsibilities and tasks:
Responsible for supporting assigned service sales tasks in the region.
Provides measurably input to the definition of new processes and optimizing operational actions in line with corporate strategy and with short-term / mid-term strategic relevance for Service, with direct influence on the financial and non-financial result of Service and with limited risk potential for the group.
The key management priorities for the role:
- Responsible for developing sales of service products in the region.
- Executes the support for the country service sales.
- Responsible for ensuring that regional service sales organizations are aware of all LPT service products that are relevant for their markets.
Interaction with LPT technology centers to ensure full understanding of available service products and how they can be taken to the local markets.
The tasks and responsibilities for the role include:
- Responsible for supporting the Country service sales organization to achieve its service product sales targets, including service product sales and sales support, offer preparation and training.
- Assist in preparation and execution of service sales strategy for selected service products and countries (incl. potential analysis, client identification, sales targets & responsibilities etc.)
- Collect service product feed-back and market information
The position entails dealing with problems in the area of Sales which are not yet fully determined. - The tasks relevant for the position requires willingness to adapt to new technologies and applications.
Communication requirements for the role:
- Internal stakeholders: R&C, LPT Service Management, LPT CoC service organizations.
- External stakeholders: Clients.
CANDIDATE PROFILE
Overview
The candidate has earned a degree in engineering or economics with a strong lean towards engineering and is an experienced sales / business development manager or equivalent relevant work experience. S/he is motivated to work in a dynamic international environment and is credible and comfortable in dealing with senior business executives.
Experience & Competencies
Based on the above-mentioned requirements, candidates for Service Product Manager have demonstrated abilities in the following areas:
Experience in regional sales competencies, as proven by:
- Degree in engineering / mechanical engineer and / or a commercial education or equivalent relevant work experience.
- Service sales experience, particularly sales of complex service solutions.
- Good negotiation skills
- Good analytics skills.
- Able to demonstrate success and experience managing accounts.
- High level of intercultural competence.
- The position requires willingness to travel up to 30-50% of the working time / 60-100 days per annum.
Entrepreneurial and leadership competencies
- Does not lose ground and does not abuse power, even in difficult situations.
- Treats people with respect, irrespective of their status or personal background.
- Expresses personal convictions, standards and values own conduct.
- Attributes success not only to own performance.
- Maintains effective performance, also under high work-load pressure.
- Demonstrates the will to succeed and accepts defeats as a challenge for further development.
- Is always open for new things and builds on proven success strategies which she/he optimizes.
- Puts herself/himself in other people’s position and recognizes their needs and viewpoints.
- Develops solution options, even in complex situations or when under pressure.
- Is able to simplify complex issues, to focus on the essentials.
- Quickly recognizes relevant relationships and interdependencies.
- Takes action without being asked or required to; achieves goals beyond job requirements; being proactive; taking prompt action to accomplish objectives.
- Well-developed organizational knowledge, knows how to get things done, understands cultures of organizations, understands reasoning behind policies, procedures and practices.
- Sets high standards and well-defined, realistic goals for one self.
- Displays a high level of effort and commitment towards completing assignments in a timely manner.
- Shows a willingness to work flexibly according to business needs.
Interpersonal skills:
- Listens carefully and contributes her/his own opinion in a constructive manner and to the point.
- Recognizes the positive aspects of two conflicting opinions and deals with them appropriately.
- Organizes work, sets priorities, and determines resources requirements; determines necessary sequence of activities needed to achieve goals; plans and organizes own tasks and/or the team tasks effectively to ensure that work is completed on time and to the required standard.
- Aware of tactics and strategies in the market, managing vision and purpose, can inspire and motivate units and organizations.
- Makes customers and their needs a high priority focus of one’s actions; shows interest in and understanding of the needs and expectations of internal and external customers; establishes and maintains effective relationships with customers; meets or exceeds customer expectations, keeping organizational policies in mind.
- Uses appropriate interpersonal styles and techniques to reduce tension and/or conflict between two or more people; able to size up situations quickly; able to identify common interests; facilitates resolution.