WHAT WILL YOUR MAIN RESPONSIBILITIES BE
- Underpin the ongoing operation of the platform and maintain its strategic direction including implementation of new modules and enhancements of existing modules
- Ensure Unilever is represented and prioritised within the ServiceNow Strategy & Product roadmap.
- Deliver delivery responsibilities for the Unilever and IC demerger for the impact on the Service Now platform for business continuity as part of the scope.
- Engage with ServiceNow to keep to date with future product enhancements.
- Proactively assess, innovate and promote the value of future product enhancements.
- Support and collaborate with the process office, product teams, owning the capability for Service Now, ensuring smooth releases across different Service Now modules.
- Lead the design, governance and delivery responsibilities for key products within the Service Now Platform.
- Represent the IT business during platform upgrades and patching.
- Manage business demands from review through to deployment through a team of Unilever and vendor partner ecosystem.
- Manage IT stakeholder’s expectations and collaboratively work on roadmaps
- Cohesively work with team of Product Owners and Operational teams to work as one platform team.
- Ensure that the full capability of product has been implemented to achieve maximum business value
- Engage Service Owner, Platform Architect and Enterprise Architecture to find the best solutions for the Unilever community.
- Work within the mature Agile and DevOps framework
- Support employees by challenging poor practices/the status quo to provide excellent employee experience across the product.
EXPERIENCES & QUALIFICATIONS
Necessary Experience & Qualifications
- Bachelor’s degree in computer science, Information Technology, or a related field. Advanced degrees are a plus.
- 12+ years relevant experience of supporting the establishment, development and transacting processes for enterprise platforms within a complex global environment. Previous experience with Service Now will be a clear advantage.
- Proven track record of delivering projects on enterprise platforms, running improvement activities across a broad range of areas.
- Knowledge of Agile methodologies/practices e.g. Scrums and Sprints and able to demonstrate the active practice and implementation of these techniques
- Ability and openness to take on undefined Demands and/or Projects as they arise and bring structure to them, delivering outcomes and not solutions.
- Business awareness, understanding the broader context in which IT delivery has an impact on overall business performance.
- Ability work with Vendor Partners to deliver new modules, enhancements and other changes needed on the platform
- Ability to manage senior stakeholders (WL3+) effectively.
Preferred Experience & Qualifications
- Sound understanding and hands on experience in different modules of ServiceNow (ITSM, HRSD, CSM, IRM, SPM, WSD)
- Sound understanding and hands on experience in the core ServiceNow platform capabilities
- ServiceNow certifications (ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist, etc.) are highly desirable.
SKILLS
- Business system design
- Software Lifecycle Management and Agile practices
- Stakeholder Management
- Budget Management
- Team Management
- Vendor Management
LEADERSHIP SKILLS
- Unilever Behaviors
- PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Generates intensity and focus to motivate people to deliver results at speed.
- PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
- TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. Inspires powerful teamwork and collaboration, connecting people for better results.
- CONSUMER LOVE: Brings the voice of the consumer into everything we do, always.
- BUSINESS ACUMEN: Creates opportunities for profitable growth through the core and beyond.