We are looking for a Service Manager Process Automation
We are driving the digitalization and automation of our business processes worldwide using Robotic Process Automation (RPA). We have already robotized over 700 processes worldwide, either in Centers of Excellence, in local teams or as part of citizen development. The main objectives of robotizing these processes are to improve productivity and support data mining to support us developing in a data driven company.
You’ll make a difference by:
- Understand business context, business processes and data structures.
- Implement IT services to ensure the effective delivery of RPA solutions and optimize service quality and customer satisfaction.
- Supervise the day-to-day operations of the RPA service desk and ensure timely resolution of incidents and service requests within defined SLAs.
- You will be the main point of contact for our RPA customers and external suppliers, providing expert advice on standard processes for RPA service management, and ensuring proactive communication and relationship management.
- Conduct regular reviews of RPA service processes and workflows, identifying areas for optimization and enhancement.
- Proven analytical and problem-solving abilities, with a track record of driving process improvements and operational efficiencies.
- Orchestrator Maintenance – perform regular updates and security fixes, supervising the system performance and troubleshooting any software related issues.
- Perform and maintain rights management, including access maintenance for defined users both functional and client.
- Review monthly invoices and monitor annual budget.
- Support developing strategies to optimizes the RPA usage in SMO.
You’ll win us over by:
- Successfully completed studies in the field of computer science or a comparable training path
- Experience in the acquisition, analysis, project planning and implementation of business processes
- Knowledge of “IT procedures” and infrastructures such as directory services, file servers, Active Directory, VMWare (virtual clients), ticket systems, PKI infrastructure, software distribution, servers (Windows, Linux).
- Proven experience (at least 5 years) in IT service management with a focus on RPA solutions (ideally with UiPath), SAP and ITIL framework.
- Good understanding of RPA technologies, platforms, implementation methods and PAM solutions.
- Extensive knowledge in the field of database monitoring, SQL and IT security.
- Proficiency in at least one common programming or scripting language (e.g., C#, .NET, Python, or PowerShell) for deploying/distributing software.
- High level of self-motivation and team-oriented way of working.
- Quick comprehension, resilient and assertive.
- Communicative, committed and reliable.
- Independent way of working, customer- and service-oriented with high quality standards
- Solid written and spoken German and English skills are a prerequisite.
- Solid analytical and problem-solving skills with a track record of driving process improvement and operational efficiencies.