The incumbent will be required to manage service administration work in SAP system and handle all related activities. She/he will work focusing on Technical Service profitability by monitoring cost allocation accuracy, reduce open cost and issue invoices on time.
What you will do
As our Service Administrator you will;
- Manage technical administration for Field Service Operations Area in all aspects related to field service activities i.e. service events, contracts, Staff On-loan, service engineers Overtime report, Mandatory Rebuilding Kits, Installation Projects, claims, Technical Issues, Invoicing and internal activities.
- Drive Service Engineers to deliver their reports on timely basis.
- Update, maintain and improve service reporting quality by engineers.
- Reduce lead time to invoice and reduce open cost to zero by completing invoicing.
- Adhere to financial book closing deadline and make sure to capture all cost and revenue.
- Train n.ew FSEs on how to use the system, new process, release notes etc.
- Use Tetra Pak systems, tools and visual management to facilitate daily work, market/cluster results improvement, extract reports, and achieve results.
- Highlight issues to management and drive for solutions.
- Share best practices and support other Service Admin in Service Administration Team.
- Execute market alignment with OFSP Process in APAC level and global standards
We believe you have
- Bachelor’s degree in Business, Engineering, or related field with 2–3 years of experience in service administration, preferably in a technical environment.
- Hands-on experience with SAP, especially in service management, cost tracking, and invoicing modules.
- Very Good interpersonal skills to liaise with service engineers and cross-functional teams; ability to train new staff on systems and processes.
- Detail-oriented with strong time management; capable of meeting tight deadlines and improving reporting quality.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements