The objective of the role will be to support the CMG team in driving strategic initiatives, managing key projects, and ensuring the efficient operation of the CMG function. The role holder will act as a strategic enabler, providing insights and recommendations to enhance the effectiveness of the team and improve customer relationships. A key focus of this role will be leveraging data and analytics to enable strategic decision-making and drive business outcomes.
Key Responsibilities:
Function Related Activities/Key Responsibilities:
- Collaborate with the Senior Director, CMG, to develop and implement strategic plans and initiatives
- Monitor progress against strategic goals and provide regular updates to senior leadership – including In-month performance management & RE tracking, Global QBR, Monthly LT dashboards
- Analyze data to identify trends, opportunities, and areas for improvement – including share analytics (Nielsen, Red Seer) and category / brand opportunity analysis leading to customer JBP levers
- Lead and manage key projects within CMG, ensuring timely and successful completion – including BPPC, Category development, RGM initiatives
- Coordinate cross-functional teams to achieve key project objectives
- Develop and maintain project plans, timelines, and budgets
- Assist in the development of customer engagement strategies and action plans
- Develop and maintain dashboards and reports to track key success metrics – including JBP scorecards, WTMM trackers, Incidence dashboard (QSR, Q-com, MT, Railways, Airways)
- Leverage data and analytics to inform strategic decision-making and drive business outcomes.
- Identify opportunities for process improvements and drive implementation.
- Provide actionable insights and recommendations to the CMG team and senior leadership.
- Collaborate with the cross-functional teams to ensure the availability and accuracy of relevant data.
Education and Experience Requirements:
- Bachelor’s degree in a related field; MBA or advanced degree preferred
- 8+ years of proven experience within a Sales and/ or Account Management function; Strategy experience from top tier consulting firm would be added advantage
- Strong project management skills with track record of successfully leading and delivering complex projects
- Excellent strategic thinking and problem-solving abilities and strong analytics skills
- Exceptional communication and interpersonal skills, with the ability to build and maintain relationships at all levels.
- Story telling including well developed Presentation and Business writing skills
- Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously
- Proficiency in Microsoft Office Suite and project management tools
- Experience with data analytics tools and platforms (e.g., Tableau, Power BI) is highly desirable
- Strategy experience would be preferred; Exposure to Sales / Operations especially in KO system would be added advantage
Competencies and Skills:
- Analytical and conceptual thinking – ability to think from planning to execution
- Leadership and Influence – Ability to bring the team towards achieving strategic goals and fostering a collaborative environment.
- Project Management – ability to plan, execute, and oversee projects to ensure they are completed on time and within budget.
- Customer Focus – commitment to understanding and meeting the needs of key customers to build and maintain successful relationships
- Communication and Collaboration – work seamlessly with stakeholders across the functions (marketing, franchise, commercial, customer management, bottlers)
- Problem Solving – Aptitude for identifying issues, analyzing data, and developing innovative solutions to complex challenges
- Data-Driven Decision Making – ability to generate ways of digital-first thinking about the business and identify innovative ways for delivering business outcomes
- Adaptability and Flexibility – Ability to thrive in a dynamic environment, managing multiple priorities and adjusting to changing circumstances.