ABOUT UNILEVER:
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
MAIN JOB PURPOSE:
Technology in Customer Development plays a crucial role in ensuring we deliver on competitive growth through our growth fundamentals of Improved penetration, Fuel for growth and Design 4 Channel. In HUL, business and technology teams have delivered leading edge capabilities for CD function across Demand generation, capture and fulfilment. This position plays a pivotal role in strategy, design, delivery and optimization of the CD platform, in close partnership with business and Global teams. This is the best role at the intersection of business and technology, to understand product management.
JOB SUMMARY
As the Assistant IT Manager, Customer Development, one is responsible for business partnering & product ownership of CD applications focussed on core CD areas like DMS Application, Salesman order taking app (HHT), the technology used in other rural demand capture and fulfilment as well as other surrounded digital capabilities in CD platform. The individual will be involved in the entire journey from understanding the right business problems to the finding the right IT solutions including pilot, scale up, adoption, management & optimization.
The key responsibilities for Assistant Manager, Customer Development:
Trusted Business Partner:
- Operationally manage the on-ground partnership with business leads and CD excellence teams
- Own the core technology platform and ensure right fit technology outcomes
- Drive value creation through business adoption and technology optimization
- Enable low cost quick POCs to establish business case with CD excellence teams
Technology Ownership:
- Manage delivery IT projects for all channels of sales through improvement programs
- Support design of architecture in partnership with internal & external architects.
- Ensure Agile & Devops practices are leveraged and adopted across programs
- Manage support operations and improvements journey for HUL customers
Integration with different streams, global teams and external partners:
- Engagement with product partners & service providers to bring outside-in view
- Vendor management across various vendors to manage talents and technologies at the best cost
Governance & People:
- Manage a very large team of internal and external team members; ensure well-being, development & motivation, while ensuring delivery of CRs and BAU operations of the assigned areas
- Manage the IT budget including adherence to forecast, optimization & compliance
- Ensure proper governance structure is followed across all stakeholders
KEY REQUIREMENTS:
- Proficient in stakeholder management across functions including senior leaders
- Ability to handle E2E project journey including business value delivery
- Strong business acumen to arrive at relevant solutions
- Ability to manage delivery through partners
- People Management skill for managing large teams as well as stakeholders
- Execution excellence and application support understanding
- Project Management, understanding of Devops & Agile
- Experience in managing technology for CD and understanding of related business processes
- Understanding of platforms & technologies used in mobility applications, DMS systems
- Logical thinking and informed about modern tools & technologies and applicability