Tetra Pak Global Information Management (Global IM) supports the Tetra Pak Group with all aspects of Information Management. We set the information management strategy and standards and work together with Tetra Pak’s Global Process Owners to automate our business processes making sure we run projects & services that provide the greatest value for Tetra Pak and its customers. Global IM has approx. 750 employees in four main sites: Chakan in India, Lund in Sweden, Denton in the USA and in Singapore. Tetra Pak Global Information Management is currently seeking for an experienced S4 Service Management designer who is able to demonstrate competence on manufacturing industry solution and a business acumen on the service, sales and logistics processes to join the “business-IT” S4 HANA Projects and Service Delivery Team (SDT).
What you will do
- You are expected to work in the global team within the S4 HANA projects and services within one of Tetra Pak’s core business units.
- You are expected to drive and work with the business stakeholders to gather, understand, document and provide solutions to address the business requirements.
- You are expected to design, test and deliver a good quality end to end solutions and support to the end users.
- Our SAP skilled resources are in various locations: Lund, Sweden, Singapore and Chakan, India.
- As this is a global team, the individual must have some flexibility for meetings / phone calls outside normal business hours.
- Main roles –
- Service team member and or
- Designer as Project team member
- Other roles as needed by the organization
e.g. Continuous Improvement gaps, project pre-study preparation (PfPS), etc
We believe you have
- University Degree of Diploma from engineering, or computer science.
- 5 – 7 years of relevant good experience in a full cycle implementation as well as in support projects for S4 HANA Service Management module as Primary skill
- Hands-on experience on configuration in setting up the entire end – to end flow from Quotation, Service contract management, Service Order management, delivery and invoice and integrations with other modules such as PM, SD, MM and FI/FICO
- Knowledge on other modules and features such as Subscription Order management, recurring services, asset management, subscription billing and other related modules.
- With secondary skill on Sales & Distribution, Plant Maintenance or GTS modules.
- Knowledge and experience in iFS Field Service Management Implementation, SAP FSM or any similar solution/tool is a Must.
- Good understanding of integration of SD modules with other related modules such as FI/CO, PS or SM.
- Basic Knowledge or Training in MRP, Variant Configuration, Engineering Change Management and Product Modelling on ETO environment is a plus.
- Good knowledge on data migration and conversion in S4 Hana projects would be a plus
- Experienced in working in an Agile and dynamic global environment.
- Focused and analytical person who always takes accountability / responsibility for your assigned tasks.
- Passionate, Creative and customer & service minded .
- A team player who is also able to work independently on problems & issues with minimal supervision.
- Result-oriented and strong work ethic & integrity.
- Have good awareness and appreciation of social and cultural differences. Able to interact well in a global / virtual team – requires integration with colleagues, users and business partners all around the world.
- Be able to work under pressure and manage stressful situations confidently & effectively.
- Excellent communication skills both verbal and in writing (English).
- Exhibit leadership qualities.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
- A culture that pioneers a spirit of innovation where our industry experts drive visible results.
- An equal opportunity employment experience that values diversity and inclusion.
- Market competitive compensation and benefits with flexible working arrangements.