Responsibilities
- Act as a POC (point of contact) for R&D reporting service delivery
- Participate in required GBS governance meetings and provide reports on KPIs and SLAs as needed
- Collaborate with stakeholders across global R&D to determine additional reporting needs and define reporting solutions
- Foster and leverage working relationships with other Business Analytics teams
- Ensure all requests are processed, documented, and delivered within defined SLAs
- Assign the appropriate resources for each project
- Train, mentor, and manage GBS teams of Senior Analysts and Analysts
- Manage team workload and provide subject matter or market-specific expertise to support in daily execution of (high complexity) activities when necessary
- Develop action plans and organize career path meetings to drive team motivation and increase retention rates
- Identify potential areas for process improvements and employee upskilling to make recommendations to R&D GBS Leadership for continuous capability development
- Extract and track data from pre-defined sources and measure / report on operational improvement or other metrics and requests
- Conduct performance reporting and create required reports or score cards for R&D functions
- Perform benchmarking against standards for insights generation
Qualifications
- Proficient with Microsoft Office Suite and working knowledge of data visualization tools (e.g., PowerBI, Tableau)
- Strong understanding of Service Management processes, i.e., Request Management, Incident Management, and Knowledge Management
- Detail-oriented, with a strong ability to build and maintain data models, reporting systems, and dashboards as needed for efficient data gathering and reporting
- Advanced supervising, navigation, and data analysis / visualization skills to discover insights that will guide strategic decisions
- Ability to manage time effectively across multiple priorities and projects requiring a high degree of organizational and communication skills to ensure requests are delivered in a timely manner
- Experience working in a large global CPG company, with understanding of the CPG performance outputs and measures
- Fluent in English
- Bachelor’s degree required; Master’s degree preferred
- 7-9 years of prior work experience in similar or related field
Differentiating Competencies Required
- Prior experience of working in a global shared services environment preferred
- Proven supervisory and workstream management skills working with parallel teams or functional leads in different time zones and locations
- Experience building a high performing and highly engaged team to successfully stand up a GBS R&D capability
- Proven track record of identifying and championing new reporting initiatives and reporting process improvements