Position Title: Quality Assurance Officer
Function: Quality
Key Stakeholders:
Internal:
- Production Officer
- Stores Officer
- CP officers
External:
- Sales
- Educational Qualification: Graduate in Food Technology/ Msc. Chemistry
- Experience: 3-5 years of experience in Quality Assurance
Desired Competencies:
- Familiarity with the tools, concepts and methodologies of quality management.
- Basic knowledge of applicable software to infer statistical data. Negotiation skills. Customer Orientation.
Key Responsibilities:
Header: Quality & Food Safety Execution
- Ensure on-line product quality monitoring & immediate action taken through production officers & CP management to address any non-conformity.
- Ensure testing of finished goods as per standard sampling & test method with correct documentation. Particpate in product quality exercise regularly.
- Periodic verification of process records, incoming quality check records,ingredient shelf-life records, in-process quality check records.
- Regular verification of correct functioning of critical process equipments like weighing balances, metal detectors, sifters, dividers, moulders, oven, slicers and coders.
- Ensure basic hygiene, food safety & GMP requirements are complied with in manufacturing.
- Ensure critical to food safety processes are being complied with at any point in time during manufacturing. This would include metal detector, pest control,conveyor condition, equipment cleanliness, sieves & magnets, personnel hygiene, storage condition etc.
- Conduct training sessions for workers to create awareness on quality standards, GMP, food safety & hygiene.
- Regular audit of systems, processes & lab to verify compliance to quality & food safety standards.
- Immediate & suitable action against issues related to process/system/norm non-adherence,equipment malfunctioning, quality monitoring, food safety & hygiene to prevent the outcome affecting consumers & brand value.
- Outcomes expected: Compliance to standard.
Header: Statutory Compliance
- Ensure wrappers are checked for presence of correct addresses,MRP, veg logo,mandatory declarations & necessary documentation maintained.
- Ensure sufficient samples are checked for weight at every stage of production.
- Ensure immediate action in process to correct the non-adherence before continuing.
- Verification of compliance to pack weights by random sampling on regular basis.
- Ensure no lots detected with underweight packs are released without 100% checking & sorting.
- Ensure functioning of coder with legible printing on each & every pack across SKUs.
- Ensure systems are followed during change in date, shift, supervisor’s name with necessary documentation.
- Verification of compliance to coding by random sampling on regular basis.
- Ensure all weighing balances & dead weights are calibrated as per schedule & not in use without necessary certification.
- Outcomes expected: Packs & Products complying to statutory requirements.
Header: Consumer Complaints
- Share each & every complaint as & when they are received with CP management & concerned supervisors,operators & shop floor workers.
- Identify probable causes of the complaint irrespective of sample availability in consultation with CP management, supervisors,operators & workers.
- Assist in designing corrective & preventive measures alongwith the team & implement the same with immediate effect.
- Evaluate the effectiveness of action through regular evaluation of process & product & trend of complaint of similar nature in subsequent months.
- Analyse all complaints registered in terms of category, SKU,extent, trend etc. & share with CP management on regular basis to demonstrate status of improvement & drawing up further action plan.
- Outcomes expected: Reduction in number of complaints.
Header: Benchmarking
- Visit to retail outlets & distribution points weekly once for understanding customer & consumer quality concerns.
- Evaluate competition products in terms of grammage,packaging,product quality features etc.
- Identify improvement opportunities & share action plans with operation & quality for improvements.
- Measure effectiveness of improvement through market evaluation & customer feedback.
- Outcomes expected: Consistent & superior quality products.
Header: Process Improvement Initiatives
- Identify and prioritize improvement opportunities in areas like system , process, cost,time in consultation with operations & quality & apply project based approach towards improvement.
- Periodically review improvement in the overall quality of processes and systems at the factory.
Header: Mangement information System
- Send periodic summary report on factory quality performance to quality manager.
- Communicate critical to quality & food safety concerns to quality manager & all other concerned as soon as they are observed.
- Outcomes expected: Periodic performance report.