Position Summary
To effectively manage the demand capture process ensuring accuracy, timeliness of execution and deliver the market service level agreement.
A day in the life of…
- Capture demand in manual and electronic order methods.
- Execute all demand capture activities within the service level agreement to drive efficiency in demand capture process.
- Complete demand manually whenever digitalization is not possible.
- Report any system failure during the demand capture process.
- Liaise with Centre of Competence and Master Data to resolve exceptions/ failures for electronic and digitalized demand capture within the time period of defined service level agreement.
- Record appropriately all changes within demand capture process to identify main failure reasons.
- Participate in NCE operational review meetings and contribute to continuous improvement of demand capture process.
What will make you successful
- 1 to 2 years of preferably operational experience in Customer Service in a similar/ various market environment or trade structure or relevant operational experience.
- Working as a part of an order management team, processing a variety of products preferred.
- Results focus.
- SAP knowledge would be a plus.