We are looking for an expert who will reactive handling of user incidents regarding the standard IT platform at a company or factory site. Responsible for delivering and installing requested IT functionality to the requesting users.
What Will You Do
As On Site Services Analyst you will:
- Service Operations: Handle incidents and requests as per defined processes and SLA. Reinstall and refresh computer clients as per defined processes. Report potential problems to Problem Management. Support and assist with setting up/using remote collaboration tools/systems.
- Actively contribute with ideas to improve IT situation at local site.
- Project participation and Implementation of global projects at local site.
- Basic training to individual users at local site.
- Attend trainings on new technical solutions being rolledout in the company.
Who You Are
We believe you will have:
- Min 1 year of experience providing hands-on support for IT services.
- Good knowledge about Tetra Pak standard platforms (i.e Microsoft, Lenovo, etc…)
- Trouble Shooting experience.
- Experience of reading, understanding and following technical documentation, routines and processes.
- At factory sites: Basic knowledge about Factory equipment and factory specific systems or equivalent.
We Offer You
- Variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
- Culture that pioneers spirit of innovation where our engineering genius drives visible result.
- Equal opportunity employment experience that values difference and diversity.
- Market competitive compensation and benefits with flexible working arrangements.