An IT Support Specialist, you will
- Resolve first-line incidents logged by Customer Care assigned to the Site
- Administrator Resolution Group
- Research, resolve, and respond to TECHNOLOGY queries based on the Nestle IT procedures
- Interact with other analysts / specialists in resolving and escalating incidents to ensure the quick dispensing of essential information that is critical to the resolution of incidents, as per Infrastructure team
- Provide first line desktop support for IP Telephony system, LAN infrastructure
- Ensure IT Assets or equipment onsite is accounted for and timeously rotated when scheduled to including site F&P server, laptops, desktops, scanners, printers and projectors
- Provide direction in all technology related projects and ensure Global technology standards are adhered to as per Infrastructure team.
- Implement disaster recovery procedures
What will make you successful
- Based or willing to relocate to Estcourt(KwaZulu Natal).
- Bachelor’s Degree or National Diploma in IT.
- International A+ and N+ certification.
- Microsoft Certified Professional (MCP) certification or higher.
- Microsoft Certified Systems Engineer (MCSE) qualification will be advantageous.
- 3 years’ experience in the Information Technology industry.
- Cisco qualification will be advantageous.