ABOUT UNILEVER:
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
Background
For Unilever to competently operate in the new digital world, we will need to significantly transform our processes, behaviours, cross-organization structures & supporting IT eco-system to enable fast, accurate and seamless end-to-end management of the data, content and codes that are directly related to the individual components and products (CUs) we buy, produce, sell and advertise. Real-time, high quality, product-linked data for product development, procurement, production and associated communication, combined with a feedback loop of external market and consumer data for better decision making, will be critical to achieving speed and agility in bringing winning products to market. It will also be fundamental to managing costs and driving business growth. This new approach will need to be rooted in deep behaviour change in how we create, publish and reuse data and content, that is right-first-time, and then augmented by new digital/data/robotic technologies to accelerate the e2e product data management process with speed and accuracy.
Deliverables include seamless, interdependent interfaces (no one big, single system) between internal product and project data systems, linking to external market data and third-party business partners who also create data, to enable real-time performance tracking and a feedback loop for decision making. Current initiatives, some already in play, that need to dovetail towards an overall solution and then accelerate are: IPM, SVOT, PLM (incl PI-tool), MDM Ops & BPM, SAP ECC, the Master Data Program and CARA (standing for Content Authoring Reuse and Assembly) to manage product content and to orchestrate the processes we use to create and communicate it, covering all physical and digital touchpoints (e.g. physical pack, brand.com, ecommerce, Carelines, SmartLabel, etc). CARA is an integrated capability which will enable Unilever to achieve the following Vision: “Our product content is comprehensive, correct, readily available and efficiently produced. It is seamlessly reused across all our channels enabling us to communicate in an accurate, consistent and engaging way about our products with our consumers”. CARA will play a key role in ‘defragmenting’ end-to-end processes, systems accountabilities and user experience – bringing clarity, visibility and control and delivering a step change improvement in speed, efficiency and quality.
In order to deliver this vision, we need to drive the change in ways of working and adoption of the CARA tool to enable Product Data Management in each of the Business Units across all the Business Groups.
Scope of the Role
The role covers the following areas:–
- Partnering with the cross functional team at a Business Unit to drive the adoption of the CARA capability across the stakeholder group
- Own the plan for BU adoption
- Identify bottlenecks that could hinder usage
- Find the right balance between process / people and technology
- Oversee Operations
- Oversee the ODM operations team that would be required to support the collection of cross functional data
- Optimize / streamline and standardize the process as much as possible to drive efficiencies and scale.
- Engage with the IT Delivery team and oversee the prioritization and backlog of requirements needed by the markets
- Manage the budget for technical delivery
- Hold the team accountable for performance / quality / uptime / resilience
- Ensure Service adherence for support
Essential Skills
- Over 15 years experience working in IT with over 5 years leading large digital transformation teams
- Knowledgeable across all cross functional IT technologies
- Excellent communication, influencing, negotiating, mentoring & team building skills
- Good skills in persuading disparate audiences at all levels in the organization
- Excellent skills in explaining complex technical ideas & recommendations to non-technical audiences
- Extensive knowledge of the supplier software selection processes especially RFI and managed services delivery models
- Deep working knowledge of IT systems landscapes and impact of architectural decisions on quality and delivery
- Ability to be aware of industry trends and guide the organization appropriately
- Understand the importance of data quality and data management
Leadership Skills
Demonstrates strong “Inner game”:
- Personal drive and ability to inspire and engage others towards action
- Personal mastery –emotionally resilient; always bringing the best of themselves
- Agile – intellectually curious, constantly looking to develop, embraces change with sense of urgency and enjoys positively challenging status quo
Demonstrates great “Outer game”:
- Credible business acumen – shows understanding of business, commercials and performance metrics. Has ability to effectively influence senior stakeholder within a functional and technical context
- Encourages experimentation, bringing the outside in, and intelligent risk taking
- Brings the voice of the consumer and internal customer into everything they do
- Passion for high performance – creating motivation and focus to drive execution at speed
- A talent catalyst – encouraging collaboration and inclusivity, empowering teams to be their best
Internal interfaces
- Marketing and Artwork Excellence
- Business Unit Leaders
- Global UniOps leaders
- MDM / Supply Chain and R&D
- Enterprise Architecture
- UniOps Tech Services teams
- D&A Partnering and Delivery Teams
External Interfaces
- SI Partners
- BPO Partners