The Legal Operations Manager will be part of the Ice Cream Legal Powerhouse which is part of the legal function and provide defined, structured services to the team and to the broader business and will be responsible for:
- Help to drive activities to optimize department effectiveness and impact.
- Lead department efforts to implement new and existing technology tools, including configuration, training, rollout, and enablement (e.g. Contract Lifecycle Management, Data Privacy, BI, litigation tools).
- Collaborate cross-functionally to create legal processes that are efficient for all parties involved.
- Design and deliver initiatives across legal function to improve operational performance.
- Manage and optimize various legal operations processes such as management of the Contract Lifecycle Management, User Access Management, finance payment tools, updating of knowledge articles and other similar activities.
- Support legal teams to manage legal teams vendors, purchase orders, spend tracking and budget.
- Support departmental initiatives and participate in change management activities as needed (draft communications, training documents, etc.) related to projects impacting the department
- Work with the legal teams to manage contracts with vendors and track appropriate metrics within those documents and their budgets.
- Scale, innovate and suggest improvements to existing legal processes
- Review AI use cases that can help scale the legal function and assist with repetitive tasks and processes
- Manage legal operations administrative staff and provide administrative support as needed
- Stay updated on the latest trends and best practices in legal operations and technology.
Line Management
Act as a Line manager for a small team of Legal Associates.
Key Interfaces
- Legal (including external legal counsel)
- IT
- Finance
- Procurement
- Data Privacy
- Business Integrity
- External vendors
JOB REQUIREMENTS:
- Bachelor’s degree in business, law or technology
- A minimum of 6 years of experience in legal operations or similar role.
- Proficient in Advanced Excel and PowerBI, with strong data analysis and visualization skills.
- Prior experience in project management/oversight, process improvement, technology implementation, or related experience.
- Experience with legal technologies (e.g. Contract Lifecycle Management, Data Privacy, BI, litigation tools).
- Excellent communication, collaboration, and project management skills.
- Process oriented, detail oriented, and problem-solving mindset.
- Passion for technology and keen interest in simplification, AI and automation.
- Experience independently planning, organizing, and prioritizing time and competing deadlines. Ability to handle multiple assignments and manage major projects to successful completion.
- Experience supervising people
Preferable:
- Experience in SharePoint and Contract Lifecycle Management.
- Prior experience of data analytics.
- Familiar with Lean Six Sigma and Agile methodologies.