Focus, Scope, & Impact:
Domino’s is India’s biggest QSR brand and part of the Jubilant ecosystem, which also includes Dunkin Donuts, Hong’s Kitchen, and Popeyes, with nearly 2,200 outlets. The Business lead is responsible for implementing strategic priorities that will shape Jubilant’s Coca-Cola beverage portfolio in India over the next few years.
The role requires close collaboration with multiple stakeholders to ensure business plan objectives are created and delivered culminating in annual revenue, profit and volume targets achieved across India. The role provides an opportunity to learn from a Global Community of experts (Global Customer and Commercial Leadership) and influence a diverse set of stakeholders – Customer Marketing, Supply Chain Teams, Coca-Cola Marketing (Coca-Cola Brand and IMX Teams), R&D, and Bottling Operations. This is essential to meet marketing, innovation and supply chain objectives.
The job reports to the Senior Director – On Premise.
Key Expectations / Deliverables:
- Front facing Single point of contact for the Coca-Cola System to the Leadership of Jubilant business in India
- Development and alignment of strategic business plan (long range and annual planning) that drives profitable NSR & volume growth for both the Coca-Cola System & the customer.
- Manage Coca-Cola’s System P&L & deliver on Path to Profitability by driving efficiencies in DME/DFR & improving Product Mix.
- Management of contractual Marketing funds & other contractual payouts to ensure business plan objectives are maximized.
- Project management across internal & external cross-functional teams to ensure all customer agreed projects are delivered on time and within budget
- Management of key routines with Customer including Annual JBP & Top to Top with Senior Leadership, QBR’s with Marketing, Supply Chain & Bottler teams & relevant customer franchisees
- Partner with Brand Teams to prioritize, develop and execute customer first marketing programs
- Bring in the “voice of the customer” – be the System expert on the customer, able to reflect a consumer as well as a System execution capability within the channel.
- Ownership of customer metrics including compliance and fill rates + advanced analytics to drive category planning
- Driving thought leadership on best-in-class execution by leveraging global and local best practices
- Driving clarity on the consumer Revenue pools/ Targeting of newer occasions, shopper types, portfolio optimization & innovation
- Customer Management – Display high levels of influencing, aligning & executing Customer plans through the “Collaborating for Value” Framework
- Proven ability to drive impact and influence with a multiple hierarchy within both the Customer and Coca-Cola System across functions
- Ability to generate & interpret relevant Consumer/ Shopper trends to drive Beverage Growth Agenda for Customer
- Financial Analysis & Effective P&L & Budget control
Scope
- Manage the Coca-Cola portfolio with Jubilant in India
- Individual contributor role
Qualifications & Requirements
- Overall 12+ Years of Experience
- 7+ years of total experience in customer management, operational / channel marketing
- Brand and/or Digital marketing experience will be a bonus
- Prior experience in Food Services Industry / CPG companies would be an advantage
- Strong planning and collaboration skills
- Strong customer understanding from an execution perspective
- Ability to think from planning to execution
- Desirable to have candidates with account management experience.
Communication Focus
- Internal communication includes providing direction to marketing for communications needs for path to purchase activation.
- External communication includes customer engagement, agency management
- Influencing and negotiation skills are essential for these roles as they will influence acting on their strategies as well as securing investment for those to be implemented.
Key Knowledge Requirements
Mastery of (Required)
- SYSTEM PLANNING
- CUSTOMER MANAGEMENT
- Channel/ Shopper Marketing
Broad expertise in (Good to Have)
- Turning INSIGHTS (consumer, shopper, customer) into strategy
- CATEGORY MANAGEMENT
- Project management
- SUPPLY CHAIN
Softer Aspects:
- Ability to motivate and work well with diverse, global, and cross functional teams. Candidate must have a proven track record of delivering results through leadership and growth behaviors and strategy building experience.
What We Can Do For You
- Iconic Brand: Work on the most recognized brand in the world and be part of developing the brands next chapter.
- Exposure to World Class Leaders: Availability to global leaders that will expand your network and exposure you to emerging digital platforms and marketing insights.
- Creative Team Culture: Be inspired by the best brand leaders and agencies in the world, which creates a creative culture that supports taking risks and innovation.