- On all escalation issues • Inform Uptime Service Center on all escalation issues • Report any customer complaints with proper documentation to the CCCExecute all service activities assigned to him/her, which are coordinated via the Customer Care Center, in an adequate and appropriate manner.
- It will include all service incidents, installation, preventive maintenance and system modification on demand Areas of Responsibility
- Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision •
- Communicating and accept all operative advices from the Customer Care Center.
- Supporting the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility
- Escalate incidents according to the defined parameters and inform The Customer care Center
Senior DevOps Engineer
Siemens
We are looking for a Senior DevOps Engineer You’ll make a difference by: Very good knowledge and experience with containerization and cluster management infrastructure setup…