Key Responsibilities can include:
- Provide timely response to all complex H&W queries and utilize appropriate tools to analyze issues, volume, trend etc.
- Ensure all legally required documents regarding the services are received, followed-up on and handed over to other functions for archiving in the employees’ files on a timely manner and the information is available for company audits and legal suits as needed.
- Ensure the H&W policies and plan documents are followed and kept accurate
- Administer H&W benefits programs as assigned.
- Participate in contract renewal processes and support and/or own vendor governance.
- Support Total Rewards and Operating Unit teams by providing necessary data and responding to escalations in a timely and accurate manner.
- Participate in H&W project work as assigned.
- Participate in the design of global best practices for H&W processes, as well as Total Rewards strategy and policy design with a focus on making our processes simpler, better and faster.
Qualifications:
- Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
- Demonstrated commitment to ethical practices and integrity in previous roles.
- Strong analytical skills and attention to detail.
- Proficiency in Microsoft Excel and other data analysis tools.
- Proven problem-solving, time management, and teamwork.
- Excellent communication and interpersonal skills with an emphasis on honesty and transparency.
- Ability to work in a fast-paced, global environment.
- Knowledge of H&W principles and practices.