We are looking for an Automation Engineer in the Global Automation Remote Support Hub in Chakan India, who will actively provide 24/7 automation remote support services to our customers globally. The successful candidate in this position should be experienced with excellent A&E (automation & electrical) skills. In this role you will solve automation/electrical issues remotely through direct interaction with customers and shift engineers. You will have the chance to work with the newest technology in remote support and test new ways of working while providing these services. You will be responsible for contributing to customer satisfaction by delivering high quality and fast issue resolution. Having a good understanding of production solutions in the liquid/powder/prepared food industry is necessary.
What you will do
- Ensure fast issue resolution adhering to high quality standards using the PSM methodology and IR escalation process.
- Troubleshoot and resolve issues related to automated systems and customer queries.
- Timely complete documentation associated with each case
- Regularly communicate issue status and next steps to stakeholders.
- Use global standards, processes, and tools.
- Seek feedback from customers and account teams.
- Implement action plans to enhance customer satisfaction.
- Work with other teams in the organisation to ensure service delivery meets expectations of both the account team and customer stakeholders.
- Assist in training new support staff and to continuously improve working practices.
We believe you have
- Minimum 4 – 8 years of automation experience.
- Strong technical expertise in automation PLC/HMI/SCADA/PI.
- Good understanding of Tetra Pak PlantMaster® PC & PI is and added benefit
- Good understanding of Electrical & Control Panels to support remote troubleshooting
- Focus on delivering high quality solutions.
- Fluency in English, both written and spoken
- High level knowledge of problem-solving methodology
- Good understanding of maintenance and reliability concepts.
- Ability to collaborate effectively with teams.
- Ability to work in rotational shifts to provide 24/7 support.
- Ability to communicate with customers and manage their expectations.
- Experience in working with colleagues and customers across multiple countries would be an advantage.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
- A culture that pioneers a spirit of innovation where our industry experts drive visible results.
- An equal opportunity employment experience that values diversity and inclusion.
- Market competitive compensation and benefits with flexible working arrangements.