Reporting into the Accounts Payable Supervisor, the primary responsibility of the Accounts Payable Associate is to ensure that the processing of supplier invoices is carried out as per company policy and right first time approach. S/he will manage a portfolio of supplier accounts to the expected standard of supplier experience and liaise with THG internal stakeholders providing top class customer service level and ensuring that the suppliers accounts are always up to date.
The Accounts Payable Associate acts as a subject matter expert and point of reference for activities or issues related to Supplier Invoices, and ensures that related processes are executed in line with the Group procedures and according to the internal and external audit requirements.
Responsibilities:
Performance Delivery
- Monitor and action any Supplier Services queries coming through the relevant mailbox and handle all queries efficiently and effectively to ensure all SLA’s and KPI’s are met.
- Provide expertise and act as first point of reference to resolve issues with a Supplier account.
- Provide support to internal stakeholders and ensure all documents are processed and paid within the expected timeframe.
- Act as first point of reference for resolving internal and external issues and escalate to line manager or senior management as appropriate.
- Process incoming requests through agreed work flow and schedule activities appropriately.
- Develop and maintain excellent working relationships with external counterparts, other Transactional Teams, external suppliers, internal customers and business partners.
- Strives to achieve best practice performance levels as per benchmarks agreed with the Supplier Services Manager.
Process Management and Improvement
- In liaison with the Supplier Services Manager and Group PTP Manager identify and propose continuous improvement initiatives.
- Work with internal stakeholders to understand their expectations and processes and build professional relationships wtih them.
KPI’s
- Adhering to agreed deadlines.
- Working with colleagues across the business to identify improved ways of working.
- Review and maintain agreed ledgers.
- Process Accounts Payable documents within the system.
- Service level Scorecards.
Job requirements:
- Experience of Accounts Payable processes.
- Ability to act as SME for the accounts payable team whilst developing cross functional relationships.
- Office IT literate, preferably with advanced MS Excel skills.
- Sage x3 or any other ERP systems knowledge.
- Track of high performing standards.
- Professional education or equivalent experience.
- Fluent in English verbal and written. Another language an advantage but not essential.
Benefits
- Generous Paid Time Off.
- 11 paid holidays.
- Your birthday off, paid.
- Rich offering of Medical, Dental, Vision benefits.
- Company Paid Basic Life and AD&D and Short-Term Disability.
- Voluntary Life & AD&D and Long-Term Disability.
- 401K with up to 5% company match. 100% vested from enrolment date.
- Employee discounts on our websites.
- Excellent growth & advancement opportunities.